Terms & Conditions
When you place an order with Parocare you agree to the General Terms and Conditions as mentioned below:
Prices
Prices mentioned on our website include 21% VAT. Prices on your invoice include the VAT rate of the country of delivery, which will be shown to you as soon as you have filled in the delivery address of your choice during the order process.
Price changes, typing errors, change in composition, model or execution are reserved. We strive to keep our prices as sharp as possible for you. We therefore do not charge any administrative costs.
Order and payment
You can place your order in our webshop after you have created an account (or after you are logged in if you already have an account) or as a guest. You will then receive your order confirmation by e-mail with the payment details. You can pay with us by credit card (MasterCard / Maestro / Visa / Carte Bleue), Ideal, Bancontact / Mister cash, V-pay, Bitcoin, ING Home'pay, giropay, Belfius paybutton, KBC / CBC payment button, Paypal, cash on delivery and with prepayment. All orders must be paid in advance. If we have not received your payment within 14 days after placing your order, your order will automatically be canceled. Our payments are processed by Mollie payments. If you have any questions or problems with your payment, please contact us directly by e-mail or telephone.
Cancellation
Canceling orders is free if no costs have been incurred by us. Orders for which we have not received the payment within 14 days of being placed will automatically be canceled. Orders for which costs have already been incurred, such as shipping costs or costs for payment transactions, can be canceled via e-mail, in which case you will receive the purchase price minus the costs we have incurred.
Shipment
Shipment takes place after the total invoice amount has been received by us. Current information about our shipping options and delivery times can be found here. When your order is shipped as a parcel, you will receive the track and trace code of your shipment by e-mail after it has been registered.
Shipping Address
Always check your shipping address before confirming your order. Extra costs resulting from a wrongly stated shipping address by the customer (eg shipping and return costs) are passed on to the customer.
Shipping costs
Our current shipping rates and delivery times can be found here.
Liability
Parocare is not liable for damage caused by purchase and/or use of delivered products. Parocare is not liable for damage, theft or loss arising during shipment of the delivered products.
Right of withdrawal
If your order is not what you expected, you can return the products within 14 days after receipt at your own expense. Products can, in connection with hygiene and shelf life, only be returned unused and in an unopened and undamaged packaging. Send a copy of your invoice with your shipment. We will refund the invoice amount - after receipt of the products - as soon as possible and no later than 14 days after the order is returned.
Return address:
Parocare
Wim Duisenbergplantsoen 31
6221 SE Maastricht
The Netherlands
Guarantee and conformity
If the product delivered to you does not comply with the order agreement, we ask you to report this within a reasonable time after you have discovered the defect. If we consider your complaint to be well-founded, we will repair, replace or reimburse the products in consultation with you. The maximum reimbursement is equal to the price you have paid for the product.
Complaints procedure
If you have a complaint about a product and/or other aspects of our service, you can inform us by e-mail or post. We will respond to this as soon as possible, but in any case within 2 days of receiving your complaint. If it is not immediately possible to give a definitive answer, we will send a confirmation within 2 days of receipt of your complaint with an indication of the period within which we expect to be able to respond substantively.
Contact details
If you still have questions after reading these General Terms and Conditions, please feel free to contact us.
Parocare
Wim Duisenbergplantsoen 31
6221 SE Maastricht
The Netherlands
Tel: +31 (0)43-3000082
Chamber of Commerce 14103238
VAT NL819574818